XPlainer FAQs

Can I increase my available registrations by deleting users?

No. Once a course has been assigned to a learner, it will permanently use up one of your available course registrations. Removing learners that have completed courses will not increase the available registrations. Please visit our online store to buy more courses if you need to assign courses to additional

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How do I assign a course to another person?

There are two easy ways to assign a course to another person. These are as follows: Option 1: Enrolling your own participants; Click the option ‘Enrol another person’ and enter the full name and email address of each learner. Your learner will then receive an email that states that confirms

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How do I assign a course to myself?

To enrol yourself on a course, select the option ‘Enrol myself’, this will enrol you onto the course/courses within your group and can be accessed on your account. ACCOUNT > MY COURSES.

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How do I place an order for multiple licenses?

1. How to place and order You can buy multiple licenses for a group of people. We don’t need to know their names when purchasing, just make sure you have “Group” selected on the product page before adding to your basket and then enter your own details at the checkout.

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Is there an exam?

Yes, there is an exam at the end of each course. But if you don’t pass you can review the course material and retry the exam as many times as you like within the course shelf-life (12 months).

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How long is the course valid for?

Each course is valid for 12 months from the registration date. This means you get 12 months to complete the course and exam. Once the exam has been passed, you are free to revisit the course material to refresh your memory without limitation.

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What support is available if I have a question?

If any help is needed at any stage of your learning journey, all our learners are welcome to contract us. We are available to assist learners who require help, as well as those who are experiencing technical issues and need some advice. Please visit the Contact Us page, use our

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How long will my certificates be valid for?

There is no specific law on when and how often you should refresh your training, however all UK local authorities and environmental health officers recommend that you refresh your training every three years to ensure you are versed with the most up-to-date guidance

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What happens if I fail an exam?

If the learner fails an exam, then they can retake it as many times as necessary (within the 12-month shelf-life of the course) at no extra cost. Once a course has been completed within the shelf-life period, the candidate gains unlimited life-time access to the course material should they wish

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How are the courses structured?

The course content is split into individual sections, with each section concluding in a mini quiz, which needs to be completed before moving onto the next section. Once all sections have been completed, you can proceed to the examination.

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Is there a time limit on these courses?

The exams must be passed within 12 months of the student being assigned the courses. There is no time limit on the course material, so once the exams have been passed, students can freely come back at any time to view course content and refresh their knowledge.

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Are these courses accredited?

Yes, all of our courses are accredited by the CPD Group and all have the unique reference number with each course being awarded CPD points. Essential Food Hygiene are also members of RoSPA.

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