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DUKEFIELD FOODSERVICE FAQ’S

Answer all of your questions

Does my training need to be accredited?

Absolutely not, The Food Safety Act 1990 provides the framework for all food legislation in the United Kingdom. Your legal requirement is to ensure that you have taken all necessary steps to cook, prepare and serve food in a safe manner. The business owners are ultimately responsible for the conduct of their employees, to ensure compliance with the Food Safety Act, as it is vital that employees are given the correct training. There is no formal law or requirement for the training to be accredited.

Is there a time limit in which I must complete the course?

The time only starts once a course has been started e.g. One single candidate will have 12 months to complete the course, however, if you are a business bulk buyer, the courses have no life span until you distribute the course to one of your staff.

Do I have to complete the course in one go?

Absolutely not, as long as you remember your logins you can jump in and out of the courses on any internet enabled device anytime.

When will I get my certificate?

Your certificate is available for you to download as soon as you have passed the exam.

Will my local authority (EHO) accept this certificate?

Yes, all Essential Food Hygiene training meets UK/EU Legal requirements, local authority and the Environment Health Officer’s (EHO) standards.

Do I have to pay straight away, or can I be invoiced?

We offer the option for both of these payment methods. You can either pay via debit/credit card or PayPal immediately or download an invoice to be paid at a later date. If you are wanting to pay via invoice but need your courses releasing straight away give our team a call on 0800 9993868 and we will be able to assist this.

Can I pay by PayPal?

Yes absolutely, on checkout you will be given the option for a number of different payment methods. Just make sure you have the PayPal option checked and it will redirect you to PayPal.com to make a payment.

Can I complete my course on my mobile phone?

If you have an internet connection, you can complete the course on any electronic device.

Is it necessary for me to have training if I work with food?

By law, food business operators must ensure that food handlers receive the appropriate supervision and training in food hygiene.

Are affiliates and partners responsible for bookings, payments, course delivery etc?

All associated affiliates promote courses on behalf of Essential Food Hygiene for a small affiliate fee. The contractual relationship for the course remains between the course provider (Essential Food Hygiene) and the delegate at all times. Regrettably all affiliates cannot accept any liability for contractual issues including but not limited to bookings; payments/fees;  course delivery, accuracy, provision or content; data handling or misuse;  technical availability or disputes/complaints.  Please be aware that any data you provide is to Essential Food Hygiene and is not handled by any of the affiliates. Please refer to Essential Food Hygiene’s own data handling and privacy policies for more information.

What is our complaints procedure?

Essential Food Hygiene are committed to providing a high-quality service. We believe that most of the time this is achieved. If you believe we have failed in any way, please let us know. Please email [email protected] with your complaint and we will be in touch within 5 working days.

Didn’t find the answer to your question?

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    The courses are easy to understand and are competitively priced. Having the courses available in different languages has been a huge bonus to us and our customers.

    Susan Morris (Dukefield Foodservice Ltd)
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    Essential Food Hygiene Ltd has advanced systems to allow for all courses to be undertaken in our staffs own time and in multiple different languages. This has made the task of training for us much easier and less time consuming, our staff also get access to instant certification and re-tests if required.

    Leon Gallagher (The Protein Works)
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    The service that the NFFF has received from Essential Food Hygiene has been nothing short of fantastic.

    Karen Clark (National Federation of Fish Friers)
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    Excellent value for money and quick and easy buying process.
    Will definitely use again!

    Chloe Berry
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    I recently completed the Level 2 course in Food Hygiene, Level 3 Supervisor course and the Level 2 Allergy Awareness course.
    As a student I needed clear and concise courses that I could do whilst studying to gain qualifications for my CV. The courses were well priced, well written and fun! I even did them on my phone. I’d recommend this company to anyone who needs food hygiene training.

    Alex Pomeroy
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    I found the content very good and easy to follow.
    It was great to have small sections to work through which meant I could split the training over a couple of days.
    Excellent.

    Donna Judge
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    It was a very good with clear instructions and the training lessons were very informative.
    Easy to access and learn from and I got my certificate immediately

    Lynda Wilson
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    I’m a foster mum and wanted to learn more about Allergies. I have children arriving in the night and unfortunately a lot of the children suffer with allergies.
    The training lessons were easy to follow and didn’t take long to complete. I loved the mini quizzes at the end of each lesson as they remind you of the most important facts.
    I will feel more confident the next time a child arrives with allergies and will be recommending your courses to other foster mums and dads.
    Thank you.

    Lynne Gee
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    Just finished the Level 2 Food Hygiene Course. I already had a certificate that was three years old and thought it was time to update it.
    I got through the course pretty quickly and was amazed how much of the basics I had forgotten.
    Great for refreshing your training.

    Georgette Wallace
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    I had just started working in a pub and needed to take a Level 2 Food Hygiene Course. I have never done online training before and my computer knowledge was minimal. I found the website and course easy to use, very informative and passed with 97%.
    I would definitely recommend this course and will be using Essential Food Hygiene in the future.

    Kaeren Foulds