DUKEFIELD FOODSERVICE FAQ’S
Answer all of your questions
Does my training need to be accredited?
Absolutely not, The Food Safety Act 1990 provides the framework for all food legislation in the United Kingdom. Your legal requirement is to ensure that you have taken all necessary steps to cook, prepare and serve food in a safe manner. The business owners are ultimately responsible for the conduct of their employees, to ensure compliance with the Food Safety Act, as it is vital that employees are given the correct training. There is no formal law or requirement for the training to be accredited.
Is there a time limit in which I must complete the course?
The time only starts once a course has been started e.g. One single candidate will have 12 months to complete the course, however, if you are a business bulk buyer, the courses have no life span until you distribute the course to one of your staff.
Do I have to complete the course in one go?
Absolutely not, as long as you remember your logins you can jump in and out of the courses on any internet enabled device anytime.
When will I get my certificate?
Your certificate is available for you to download as soon as you have passed the exam.
Will my local authority (EHO) accept this certificate?
Yes, all Essential Food Hygiene training meets UK/EU Legal requirements, local authority and the Environment Health Officer’s (EHO) standards.
Do I have to pay straight away, or can I be invoiced?
We offer the option for both of these payment methods. You can either pay via debit/credit card or PayPal immediately or download an invoice to be paid at a later date. If you are wanting to pay via invoice but need your courses releasing straight away give our team a call on 0800 9993868 and we will be able to assist this.
Can I pay by PayPal?
Yes absolutely, on checkout you will be given the option for a number of different payment methods. Just make sure you have the PayPal option checked and it will redirect you to PayPal.com to make a payment.
Can I complete my course on my mobile phone?
If you have an internet connection, you can complete the course on any electronic device.
Is it necessary for me to have training if I work with food?
By law, food business operators must ensure that food handlers receive the appropriate supervision and training in food hygiene.
Are affiliates and partners responsible for bookings, payments, course delivery etc?
All associated affiliates promote courses on behalf of Essential Food Hygiene for a small affiliate fee. The contractual relationship for the course remains between the course provider (Essential Food Hygiene) and the delegate at all times. Regrettably all affiliates cannot accept any liability for contractual issues including but not limited to bookings; payments/fees; course delivery, accuracy, provision or content; data handling or misuse; technical availability or disputes/complaints. Please be aware that any data you provide is to Essential Food Hygiene and is not handled by any of the affiliates. Please refer to Essential Food Hygiene’s own data handling and privacy policies for more information.
What is our complaints procedure?
Essential Food Hygiene are committed to providing a high-quality service. We believe that most of the time this is achieved. If you believe we have failed in any way, please let us know. Please email email@example.com with your complaint and we will be in touch within 5 working days.
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