Frequently Asked Questions


Answer all of your questions

Does my training need to be accredited?

Absolutely not, The Food Safety Act 1990 provides the framework for all food legislation in the United Kingdom. Your legal requirement is to ensure that you have taken all necessary steps to cook, prepare and serve food in a safe manner. The business owners are ultimately responsible for the conduct of their employees, to ensure compliance with the Food Safety Act, as it is vital that employees are given the correct training. There is no formal law or requirement for the training to be accredited.

Is there a time limit in which I must complete the course?

The time only starts once a course has been started e.g. One single candidate will have 2 months to complete the course, however, if you are a business bulk buyer, the courses have no life span until you distribute the course to one of your staff.

Do I have to complete the course in one go?

Absolutely not, as long as you remember your logins you can jump in and out of the courses on any internet enabled device anytime.

When will I get my certificate?

Your certificate is available for you to download as soon as you have passed the exam.

Will my local authority (EHO) accept this certificate?

Yes, all Essential Food Hygiene training meets UK/EU Legal requirements, local authority and the Environment Health Officer’s (EHO) standards.

Do I have to pay straight away, or can I be invoiced?

We offer the option for both of these payment methods. You can either pay via debit/credit card or PayPal immediately or download an invoice to be paid at a later date. If you are wanting to pay via invoice but need your courses releasing straight away give our team a call on 0800 9993868 and we will be able to assist this.

Can I pay by PayPal?

Yes absolutely, on checkout you will be given the option for a number of different payment methods. Just make sure you have the PayPal option checked and it will redirect you to to make a payment.

Can I complete my course on my mobile phone?

If you have an internet connection, you can complete the course on any electronic device.

Is it necessary for me to have training if I work with food?

By law, food business operators must ensure that food handlers receive the appropriate supervision and training in food hygiene.

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