Menu
Home » Frequently Asked Questions (Confidentials)
Here are the different sections within this course. By clicking expand you can see the topics that will be discussed within each section, once you have completed the section you will have the opportunity to complete a mini quiz to help you revise for your end of course exam.
To start your course please click section one and then scroll down to the first lesson, click the first lesson and you will be taken to your first topic.
If you require any assistance please send a message using our online chat or send an email to info@essentialfoodhygiene.co.uk and a member of our support team will assist you. Alternatively you can call us on 0800 999 3868
[vc_row][vc_column][vc_column_text]
ARETE QUALITY ALLIANCE FAQ’S
Answer all of your questions
Does my training need to be accredited?Absolutely not, The Food Safety Act 1990 provides the framework for all food legislation in the United Kingdom. Your legal requirement is to ensure that you have taken all necessary steps to cook, prepare and serve food in a safe manner. The business owners are ultimately responsible for the conduct of their employees, to ensure compliance with the Food Safety Act, as it is vital that employees are given the correct training. There is no formal law or requirement for the training to be accredited.
Is there a time limit in which I must complete the course?The time only starts once a course has been started e.g. One single candidate will have 12 months to complete the course, however, if you are a business bulk buyer, the courses have no life span until you distribute the course to one of your staff. Do I have to complete the course in one go?Absolutely not, as long as you remember your logins you can jump in and out of the courses on any internet enabled device anytime. When will I get my certificate?Your certificate is available for you to download as soon as you have passed the exam. Will my local authority (EHO) accept this certificate?Yes, all Essential Food Hygiene training meets UK/EU Legal requirements, local authority and the Environment Health Officer’s (EHO) standards. Do I have to pay straight away, or can I be invoiced?We offer the option for both of these payment methods. You can either pay via debit/credit card or PayPal immediately or download an invoice to be paid at a later date. If you are wanting to pay via invoice but need your courses releasing straight away give our team a call on 0800 9993868 and we will be able to assist this. Can I pay by PayPal?Yes absolutely, on checkout you will be given the option for a number of different payment methods. Just make sure you have the PayPal option checked and it will redirect you to PayPal.com to make a payment. Can I complete my course on my mobile phone?If you have an internet connection, you can complete the course on any electronic device. Is it necessary for me to have training if I work with food?By law, food business operators must ensure that food handlers receive the appropriate supervision and training in food hygiene. Are affiliates and partners responsible for bookings, payments, course delivery etc?All associated affiliates promote courses on behalf of Essential Food Hygiene for a small affiliate fee. The contractual relationship for the course remains between the course provider (Essential Food Hygiene) and the delegate at all times. Regrettably all affiliates cannot accept any liability for contractual issues including but not limited to bookings; payments/fees; course delivery, accuracy, provision or content; data handling or misuse; technical availability or disputes/complaints. Please be aware that any data you provide is to Essential Food Hygiene and is not handled by any of the affiliates. Please refer to Essential Food Hygiene’s own data handling and privacy policies for more information. What is our complaints procedure?Essential Food Hygiene are committed to providing a high-quality service. We believe that most of the time this is achieved. If you believe we have failed in any way, please let us know. Please email info@essentialfoodhygiene.co.uk with your complaint and we will be in touch within 5 working days. |
Didn’t find the answer to your question?
[/vc_column_text][/vc_column][/vc_row]
[/vc_column_text][/vc_column][/vc_row]
Essential Food Hygiene Ltd
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to
