XPlainer FAQs

Who should take this course?

The Level Two Food Hygiene and Safety (Catering) course is for those looking to take the next step in their education of food hygiene and is for those who work in the food industry who frequently handle food.

Read More »

What support is available if I have a question?

If any help is needed at any stage of your learning journey, all our learners are welcome to contract us. We are available to assist learners who require help, as well as those who are experiencing technical issues and need some advice. Please visit the Contact Us page, use our

Read More »

How do I purchase multiple courses for my employees?

If you would like to buy any training for a number of your employees, first you need to select the course that you need. To do this, you need to go to our course page and click on the course that you want to buy. Enter the quantity of courses

Read More »

How long will my certificate be valid for?

There is no specific law on when and how often you should refresh your training, however all UK local authorities and environmental health officers recommend that you refresh your training every three years to ensure you are versed with the most up-to-date guidance

Read More »

What happens if I fail the exam?

If the learner fails their exam, then they can retake it as many times as necessary (within the 12-month shelf-life of the course) at no extra cost. Once the course has been completed within the shelf-life period, the candidate gains unlimited life-time access to the course material should they wish

Read More »

How is the course structured?

The course content is split into individual sections, with each section concluding in a mini quiz, which needs to be completed before moving onto the next section. Once all sections have been completed, you can proceed to the examination.

Read More »

Is there a time limit on this course?

The exam must be passed within 12 months of them being assigned the course. There is no time limit on the course material, so once the exam has been passed, students can freely come back at any time to view the course content and refresh their knowledge.

Read More »

How and where do I complete the examination?

Like the course, the exam is conducted online. Once all sections of the course are completed, the learner can begin the exam. The exam consists of 25 questions, of which the learner must answer 22 correctly. There is no time limit for the exam so learners can take their time.

Read More »

Is this course accredited?

Yes, all of our courses are accredited by the CPD Group and all have the unique reference number with each course being awarded CPD points. Essential Food Hygiene are also members of RoSPA.

Read More »

Who should take this course?

This course is targeted towards those in the industry who have had limited involvement in the handling and preparation of food. It acts as a foundation of knowledge which all staff in your food business should have at the very least. Staff who handle food regularly should go on to

Read More »